Collection: FAQ
Common Support Questions....
Yes, we offer several payment plan options during checkout that allow you to "pay later" - learn more here.
This depends on the product ordered, the total weight, and where we're shipping to. Our standard US shipping cost is is FREE for most orders over $99, exclusions apply .
As soon as we fulfill your order, you will receive a link to the order status page by email.
The order status page currently supports shipments using USPS, UPS, FedEx, and Canada Post.
The cost of shipping varies depending on size, weight and quantity of order. Our standard shipping rate to the USA is FREE and goes up from there based on aforementioned scenarios.
Often, we ship certain items from certain locations, causing an order to be split into multiple shipping or tracking numbers. Occasionally, when an item is popular, or in short supply, we may limit orders to only one of the item and put the rest on back-order. If you order multiple items and not all of them are shipped, it's most likely we utilize different distribution channels. As such, many times each item will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once… please, be patient... they will get to you :)