Shipping Policy

King Cobra Hobby partners with UPS and USPS. Free standard ground shipping is 'rate shopped' for the most economical, yet reliable, shipping option available for the weight and destination of the shipment, and may take just a few days longer.

Shipping Rates

The United States and US Territories:

Method USA Under $99 less than 2lbs USA Over $99 AK/HI PR/VI
Standard $6.99 FREE    
Ground        
2 Day*        
Next-Day*        

*Expedited services ONLY run Monday through Friday. Any orders placed on Friday will not be received until the next week.


King Cobra Hobby is not responsible for late shipments.

Oversized Packages

Items that are considered "oversize" are noted on kingcobrahobby.com. Oversize packages will not ship 2 Day, Overnight, or Saturday Delivery. For shipments to International, Puerto Rico, , please call for a shipping quote. Oversize packages are not eligible for gift wrap. Some oversize packages are restricted to APO/FPO shipping.

Shipping Times

Every in stock order we receive by 12:00 P.M. (CST) Monday - Friday ships within 1 business day. Depending on your location and the availability of products, orders are shipped from our FL, PA, UT, CA, IL warehouses. All international orders will be shipped out of our Florida warehouse. Order processing may be delayed by any incorrect or incomplete information provided by you or your payment provider. You will be notified by email if we need additional information to process your order. Delays due to payment processing are not the responsibility of King Cobra Hobby, Inc.

Order Status

If you have placed an order with King Cobra Hobby the easiest way to find your order is to use the order status page here or sign in to your account and check the status of your order on your my account page. Please note we begin processing your order immediately after receiving it, and so we are usually unable to make changes or cancel the order once it is placed. Once your order invoices prints it has entered our shipping process and cannot be changed or canceled. 

Note: Our office will close on most major U.S. holidays.

Expedited Shipping

Two day and Overnight shipping methods via our carrier ship Monday – Friday ONLY. Please note shipping carriers do not deliver expedited orders on the weekend.

Shipment Arrivals

Please be aware that most carriers are closed for national holidays and are not held responsible for delays due to weather conditions or natural disasters. Your order acknowledgment includes a tracking number for all UPS and Federal Express shipments. Accurate tracking is not available until one business day before the expected arrival. If you have an account on kingcobrahobby.com, you may track your order from your Order History page after you log in to the Account section of our site.

King Cobra Hobby and/or the carrier reserve the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package.

You may also visit the following websites to track your packages.


USPS

https://tools.usps.com/go/TrackConfirmAction!input.action


UPS

https://www.ups.com/track?loc=en_US&requester=ST/

Ground Only Shipments

Lithium / Li-Po Batteries

Both rechargeable and non-rechargeable power sources, common in computers, cell phones, cameras, and other small electronic devices. If dropped, crushed, or short-circuited, these batteries can release dangerous amounts of heat and may ignite, and are dangerous in fires. Special regulations, with special labeling or marking requirements, apply to shipping these batteries by Ground and Air both domestically and internationally.

Due to these regulations, certain Lithium batteries may be restricted for sale to Alaska, Hawaii, Puerto Rico, Guam, Canada, and other International locations.

Due to the Watt-hour rating of the cell or battery, certain lithium batteries may be considered a hazardous or dangerous good item. Shipments requiring dangerous goods shipping documents are shipped via UPS. UPS Ground hazardous materials shipments may not be shipped to, from, or within Hawaii or Alaska.

UPS Express will only ship dangerous goods to the following cities in Alaska:

Anchorage, Anchor Point, Big Lake, Birchwood, Chugiak, Clam Gulch, Cooper Landing, Eagle River, Eielson, Elmendorf, Ester, Fairbanks, Ft. Richardson, Ft. Wainwright, Girdwood, Homer, Houston, Indian, Kasilof, Kenai, Kodiak, Moose Pass, Ninilchik, North Pole, Palmer, Peters Creek, Seward, Soldotna, Sterling, Talkeetna, Trapper Creek, Wasilla, and Willow.

Dangerous Goods are not accepted by UPS Express at the following Hawaiian zip codes:

96737, 96742, 96742, 96747, 96752, 96769, 96772, 96774, 96776, and 96796.

Hazardous Materials

Hazardous materials (HAZMAT) are only available via ground shipping.

ORM-D - Other Restricted Material

ORMD items can only be shipped via ground delivery. Products of this nature include quarts of fuel, glues, paints, thinners, and aerosol sprays. We cannot ship ORMD items to Alaska, Hawaii, Puerto Rico, Catalina Island, APO / FPO, or international addresses at this time.




Consumer Loss Policy

Customers

that chose shipping protection will be required to sign upon delivery of the item(s) purchased. signature upon delivery will be required. As such, please ensure that someone is available to receive and sign for your package.

Our shipping partners have enabled delivery notifications for registered addresses on shipments from us and other companies. Due to COVID impacts nationwide, we have seen great fluctuations in delivery times, and porch theft is on the rise. Signing up allows customers to be notified of packages on their way, ask for holds, and submit claims.

If a package is lost prior to delivery, we will submit a claim with the shipper. If approved, we will issue a store credit to the customer that can be used in-store or online. Typically, this process takes 3 to 5 business days, but shipper response times may vary.

We are not responsible for damage or theft occurring once the package has been delivered

Consumer Shipping Damage Policy

If customers are available when the delivery arrives and excessive damage to the packaging is visible, please CONTACT US at support@kingcobraofflorida.com, and start the steps of the Claim Process if you have choosen shipping protection.

If customers find damage upon inspection, please CONTACT US at support@kingcobraofflorida.com. Customers should save all paperwork and packing material with the damaged goods. The carrier has the right to inspect it before processing the claim. All claims should be made within 72 hours of delivery.

Please do not return damaged-in-shipment merchandise without approval. Doing so will jeopardize the customer’s claim and may keep them from receiving credit for the return.

We are not responsible for damage or theft occurring once the package has been delivered. Shipping protection covers your purchase during transit (Signature will be required) it's the customer's responsibility to make sure someone is available to receive the package. In order to have signature required removed the customer must email support@kingcobraofflorida.com requesting that you would like to use shipping protection but you agree to removing the signature requirement. If approved you will then accept the liablity if the item(s) are damaged or stolen after delivery.

Consumer Shipping Loss and/or Damage Claim Process

Our claim process has five (5) steps: claim documentation, claim submission, approval, return shipment, and refund processing.

  1. Claim documentation – all photos should show damage clearly without blurring, covered parts, or poor lighting.
    1. Take 360° photos of the damage to the exterior packaging before opening, and at each step of unpacking.
    2. Take thorough photos of how items and products are positioned in the box before removing packaging materials.
    3. Take 360° photos as each item is removed.
  2. Claim submission: To submit a claim for shipment damage, please email customerservice@kingcobrahobby.com with:
    1. The subject: Shipping Damage
    2. Please include the customer’s name, order number, delivery date, and short summary of damage.
    3. Attach images up to 25MB in total. Please resize images to fit through email servers.
  3. Claim Approval:
    1. Once a claim is submitted, we contact our shipping partner with the photos and information.
    2. Due to COVID, shipping partners are much slower on their response times. As such, the shipping vendor dispute process takes longer than normal.
  4. Return Shipment: When packaging the order for return, please be sure all the original packing material and instruction papers, and/or manuals are included.
    • If approved, the customer will be sent return shipping labels.
    • Please follow the instructions included with the shipping labels.
      • If instructed, please remove the battery from the return.
  5. Refund Processing: Refunds will be issued once we receive the item(s), evaluate the return condition, and issue the refund which averages 3 to 5 business days within the Continental U.S. Seasonal conditions may result in greater than 5 business days to process returns. The credit card issuer may take additional days to apply the funds on their end.
    • King Cobra Hobby reserves the right to charge a 15% restocking fee on any merchandise returned for credit.
    • Shipping charges are not refunded if customers choose to return an item(s).
    • King Cobra Hobby reserves the right to suspend or terminate business interactions if customers violate return policies and/or attempt fraudulent returns.

Payment and Taxes

Currently, we accept all forms of major credit cards as payment on orders shipping to anywhere in the world. All US states and territories, and Canada. When using your credit card, please provide your credit card billing address if different from the shipping address and daytime phone numbers. If the billing address or security code does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved. Repeated attempts to authorize your credit card on the same order may result in an additional charge. We do not assume any responsibility for bank fees incurred by using a Debit Card for your purchase and/or return credit.

PayPal

For your convenience, we offer PayPal as one of our payment options. As required by PayPal, we can only ship orders to PayPal verified addresses. We cannot ship an order over $99 to a PO Box, even if it is to a PayPal verified address. All orders above $99 will require a signature. PayPal is an accepted payment for many currencies through our partner BorderFree. If PayPal is accepted for your currency, you will see that option during checkout.

Due to the nature of how PayPal works, we cannot accept PayPal as a payment method for back ordered items. If your cart contains both back-ordered and in-stock items, you may purchase the in-stock portion of your order with PayPal. You will need to create a second order with your back-ordered items and pay with a credit card or gift card.

Paypal cannot be used with other payment methods such as Gift Card or Credit Card on the same order.

All shipping, fraud prevention, and backorder policies, including all other policies put in place by King Cobra Hobby, LLC, still apply to all orders submitted with PayPal unless otherwise noted.

Per PayPal policy, all refunds must be processed within 60 days of the initial transaction. We cannot refund any PayPal transaction after that time.

Taxes

Items sold by King Cobra Hobby, Inc are subject to tax in accordance with the laws of the shipping destination.

How Sales Tax is Calculated

Sales tax on items sold by King Cobra Hobby, Inc are assessed in accordance with state tax laws. In some areas, local laws require tax to be assessed on both the items sold as well as the shipping charges. Please refer to your local tax laws for more information.


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